🤝 What’s New In Collaboration: Workspaces, Teams & Shared Workflows

SmarterQueue has evolved from a solo scheduling tool into a fully collaborative platform.

Whether you’re an entrepreneur working with a VA, a small team managing multiple brands, or an agency serving dozens of clients, the new collaboration and insights features give you the right balance of control and flexibility. With Users, Comments, Workspaces, and upgraded reporting, it’s easier than ever to stay organized, delegate with confidence, and scale your social media strategy - no matter the size of your team.

🆕 A Smarter Way to Collaborate

Working with others in SmarterQueue is easier than ever with built-in tools to share the right access, keep brands separate, and collaborate directly on posts. Here’s a quick look at what’s new:

💡 If you’re using the new SmarterQueue and don’t see Workspaces, Users, and Comments in your account, please reach out to our team — we’ll be happy to help.

👥 Users and Permissions: Share the Right Access

You no longer need to share one login across your whole team. With role-based permissions, SmarterQueue gives you precise control over who can see and do what.

New functionality
  • 👑 Owner role. The account holder has full control over everything in SmarterQueue, including billing. This role is unique and can’t be duplicated.
  • 🛠️ Admin role. Full access to creating, importing, and scheduling content, plus team and Workspace management
  • ✍️ Editor role. Create, import, and schedule posts in the assigned Workspace(s).
  • 👀 Client role. View-only access for reviewing posts and analytics without the ability to edit or publish.
  • 🔐 Flexible access. Assign Users to only the parts of SmarterQueue they need. For example, you can give colleagues, VAs, or clients access to specific Workspaces, which act as separate dashboards for different brands, businesses, or projects (explained in detail below).
Why this helps
  • In the classic SmarterQueue, one set of login credentials gave everyone unrestricted access - creating security risks and workflow confusion.
  • Now, every role is clearly defined, so you can delegate with confidence. Whether you’re a solo entrepreneur working with a VA, or an agency with dozens of clients, Users ensure the right people have the right access at the right time.

📚 Collaborate with Team Members.

💬 Comments: Collaboration Built In

Feedback and approvals no longer need to happen outside of SmarterQueue. With Comments, collaboration lives right alongside your posts.

New functionality
  • 💬 Comment anywhere. Add notes while creating a post in the Post Editor, or afterward in the Queue - no need to reopen the Editor.
  • 👥 Collaborate with teammates. Share suggestions, approvals, or edits with colleagues, VAs, or clients directly in SmarterQueue.
  • 📌 Context included. Keep reminders, ideas, or next steps tied to the exact post they belong to.
  • 🔔 Stay in the loop. Get notified when someone adds a comment, so nothing slips through the cracks (and turn notifications off anytime if you prefer).
Why this helps
  • In the classic SmarterQueue, feedback had to happen in separate tools like email or chat, creating extra back-and-forth.
  • Now, comments live where the work happens, so conversations and content stay connected. This makes collaboration faster, clearer, and easier to manage - whether you’re sharing feedback with a team or leaving yourself notes for later.

📚 Collaborate with Comments.

🏢 Workspaces: Organized by Brand or Client

Keep each brand, business, client, or pen name completely separate while still managing everything under one SmarterQueue account.

New functionality
  • 🗂️ Independent dashboards. Each Workspace has its own Queue, Categories, Posting Plan, Post Library, Media Library, and analytics.
  • 👥 Custom access. Grant colleagues, VAs, or clients access only to the Workspaces they need.
  • 🔄 Seamless switching. Move between Workspaces with one click while keeping all publishing flows distinct.
Why this helps
  • In the classic SmarterQueue, everything lived under a single dashboard, which made it harder to separate brands, projects, or clients.
  • Workspaces keep posts, media, and analytics organized in the right place, reducing the risk of mixing up content across brands.
  • By splitting content and permissions into dedicated dashboards, Workspaces make collaboration smoother and help solo users stay organized when managing multiple brands.

📚 Manage multiple brands and clients with Workspaces.

⚙️ Organization & User Settings: Clearer Control

Settings in SmarterQueue have been split into two levels, so it’s easier to keep team-wide defaults aligned while still tailoring your personal setup.

New functionality
  • 🏢 Organization Settings. Control Workspace-level publishing defaults like Evergreen recycling, Minimum Time to Recycle, link tracking, and pause settings. Also manage Users, Workspaces, Social Profiles, and billing in one place.
  • 👤 User Settings. Each team member can now adjust personal preferences like time zone, date and time format, notification settings, and email preferences - without affecting anyone else.
Why this helps
  • In the classic version, all settings lived in one place, tied to a single login. That made it harder to separate organization-wide defaults from personal preferences.
  • Now, teams stay consistent on publishing rules and link tracking, while each individual can confidently work in the setup that makes sense for them.
  • Even solo users benefit, with cleaner separation between account-level defaults and personal workflow preferences.

Whether you’re working with a VA, managing multiple brands, or running a full agency, SmarterQueue’s collaboration tools give you clarity, control, and peace of mind. Users, Workspaces, Comments, and tailored settings make it easy to delegate and stay organized, without ever losing track of who’s doing what.

And when it’s time to share results, SmarterQueue’s upgraded Analytics and polished PDF reports make client handoffs simple and professional.

📄 What’s Next? Explore the Full Breakdown

We’ve created detailed guides to highlight the biggest improvements in the new SmarterQueue:

1. Welcome To The New SmarterQueue ➞

👉 Start here for a clear overview of the improvements and new features in the New SmarterQueue.

2. What’s New In Publishing ➞

👉 Explore how publishing is better than ever with complete per-profile cross-posting customization, smarter previews, a brand-new Post Library, and more.

3. What’s New In Importing ➞

👉 See how importing content is faster and more flexible with upgraded CSV uploads, powerful Bulk Actions, and new Instagram import options.

4. What’s New In Analytics ➞

👉 Discover clearer insights with profile-level dashboards, smarter engagement metrics, best time to post recommendations, and polished PDF exports.

These will help you get familiar quickly and take full advantage of what’s new.

😊 Still have questions? Contact support or check our full Help Center for how-to guides, tutorials, and tips.

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