Add Users And Manage Collaboration

Bring your team, clients, or collaborators into SmarterQueue and assign them the right level of access. Whether you want help creating content or need someone to manage specific Workspaces, adding Users lets you stay in control while working together efficiently.

📨 Just received an invite?

If you’ve been invited to join a SmarterQueue Organization - Welcome! 🎉 Once you accept the email invitation, you’ll be able to log in and start working in the Workspaces you've been given access to.

👉 To get started, visit our Getting Started guides.

đź“Ś In This Article

What Are Users?

Users are additional people you can invite to your SmarterQueue Organization.

You can control what access they have and which Workspaces they can manage, making it easy to collaborate on content, strategy, and scheduling.

Each User has their own login information, accesses their own SmarterQueue Dashboard, and can be given different roles depending on how much access you want them to have.

User Roles And Workspace Permissions

As the paying member of your Organization, your user will be the "Owner". You have access to all aspects of using and managing SmarterQueue, including subscription and billing.

This role can't be duplicated when inviting additional Users.

When inviting a User, you can give them one of the following roles:

  1. Admin – Full access to everything related to creating, importing, and scheduling content, workspace management, team member management, but restricted from billing matters (which are reserved for the account owner).
  2. Editor – Full access to everything related to creating, importing, and scheduling content within the specific workspaces they are given access to.
  3. Client – View-only access for reviewing content and analytics without the ability to make changes.

When assigning the "Editor" or "Client" role, you’ll also select which Workspaces they can access:

  • You can give access to one, some, or all of your Workspaces.
  • Their permissions apply across the selected Workspaces.
  • You can change this access at any time.

đź“ť Note: Want to understand what each role can access? See our full guide to User Roles and Permissions in SmarterQueue.

How To Invite A User

  1. Click the âš™ Organization Settings icon in the top-right corner, then go to "Users".
  2. Click "Add a User".
  3. Enter their email address - this is where SmarterQueue will send the invitation to your future user to join your organization.
  4. Choose their role ("Client", "Editor", or "Admin"):
    • For the "Client" or "Editor" role, choose also the workspaces that the user will have access to.
  1. Click "Send Invitation".

They’ll receive an email with a link to join your Organization and set up their own login.

How To Manage Users

Once a User has joined, you can update their:

  • Role – Switch between "Client", "Editor", and "Admin"
  • Workspace access – Add or remove access to specific Workspaces for "Clients" and "Editors"
  • Remove access – Revoke access at any time

To update or remove a User:

  1. Go to ⚙️ Organization Settings > Users.
  2. Click the User’s name to edit their role or access.
  3. Use the three-dot menu to resend or revoke pending invitations.

đź“ť Note: Only "Owners" and "Admins" can manage other users. Admins can manage "Editors" and "Clients", but not other "Admins" or the "Owner."

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