Understand User Roles And Permissions In SmarterQueue

Assigning the right user roles helps you control what each person can see and do inside your SmarterQueue organization, whether they’re creating posts, reviewing analytics, or managing settings.

📌 In This Article

What Are User Roles?

User roles define what each person can access and manage inside your SmarterQueue organization. They help you assign the right permissions for creating posts, reviewing analytics, managing profiles, or handling billing and settings.

SmarterQueue has four user roles:

  • Owner – Full access to all account settings, billing, users, and workspaces
  • Admin – Can manage workspaces and users, but not billing or business settings
  • Editor – Can create and manage content, but can’t access team or workspace settings
  • Client – View-only access to scheduled content and analytics

Roles are set at the organization level, and users can be invited to one or more Workspaces.

📝 Note: Editors and Clients can only access Workspaces they’ve been added to. Admins and Owners can access all Workspaces in the organization.

Choose The Right Role For Each User

Assign roles based on what your users need to do in SmarterQueue. Here's a quick summary for each:

Owner

For the business owner or main account holder who has full control over everything.

  • ✅ Can manage all settings, users (including Admins), and billing
  • ℹ️ Only one Owner is allowed per organization

Admin

Great for team managers or agency leads overseeing setup and users.

  • ✅ Can manage Workspaces, content, and Editor/Client users
  • ❌ Cannot access billing or manage other Admins or the Owner

Editor

Ideal for content creators and social media managers handling day-to-day posting.

  • ✅ Can create, edit, and schedule posts; manage categories and profiles
  • ❌ Cannot manage users or organization settings

Client

Perfect for clients or stakeholders who just need visibility into what’s scheduled.

  • ✅ Can view the Queue, Calendar, and analytics
  • ❌ Cannot create, edit, or manage anything

Permissions By Role

These tables show exactly what each user role can access and manage in SmarterQueue.

📝 Content & Publishing

Action Owner Admin Editor Client
View scheduled posts ✅ ✅ ✅ ✅
Create, edit, or delete posts ✅ ✅ ✅ ❌
Manage Categories ✅ ✅ ✅ ❌
Edit Posting Plan ✅ ✅ ✅ ❌
Upload or delete media ✅ ✅ ✅ ❌
Use Snippets & Discovery ✅ ✅ ✅ ❌

📱 Social Profiles

Action Owner Admin Editor Client
View connected profiles ✅ ✅ ✅ ✅
Add or remove profiles ✅ ✅ ✅ ❌
Adjust publishing and post defaults ✅ ✅ ✅ ❌
Configure link tracking settings ✅ ✅ ✅ ❌

📝 Note: Clients cannot access the profile settings page, but will see profiles in the Queue and Libraries.

🏢 Workspaces & Organization Settings

Action Owner Admin Editor Client
View all Workspaces ✅ ✅ ❌ ❌
Switch between Workspaces ✅ ✅ ✅ ✅
Add or remove users ✅ ✅ ❌ ❌
Change user roles ✅ ✅ ❌ ❌
Create, edit, or delete Workspaces ✅ ✅ ❌ ❌
Access billing subscription ✅ ❌ ❌ ❌

📝 Note: Editor and Client users only see Workspaces they’ve been invited to. Admins can only manage Editors and Clients, not Owners or other Admins.

Common Questions

1. Why can’t my user create posts?

They likely have been assigned the Client role, which is view-only. Change their role to Editor or higher.

2. Can I have multiple Owners? 

No. Each organization has one Owner. Only the Owner can manage Admins.

3. Can Admins manage each other? 

No. Admins can only manage Editors and Clients. Only the Owner can manage Admins.

4. Do users see all Workspaces? 

The only users who can see all Workspaces by default are Admins and Owners. Editors and Clients only see Workspaces they’ve been added to.

5. What happens when someone tries to access something they don’t have permission for? 

They’ll either see the feature as grayed out or be redirected. They won’t see an error message.

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