Change Your SmarterQueue Plan Or Billing Cycle

SmarterQueue offers flexibility to adjust your subscription as your social media needs evolve. Whether you're looking to upgrade, downgrade, switch billing cycles, correct a plan selection, or renew your subscription, here's how to manage these changes.

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How To Upgrade Or Downgrade Your Plan

You can change your plan at any time through your SmarterQueue dashboard, even during your trial period. Trial changes take effect immediately, so you can adjust your plan before committing.

Once you're on a paid plan, when and how the changes take effect depends on whether you're upgrading or downgrading:

Upgrading

You can upgrade your SmarterQueue plan by switching to a higher plan or by purchasing add-ons, thus increasing the value of your subscription. You can increase post limits, profile limits, or unlock new features right away.

Upgrades take effect immediately. You’ll be charged a prorated difference for the remainder of the billing period.

💡 Tip: If you need more profiles or post volume but don’t need everything included in the next plan tier, you can adjust your plan using add-ons.

Downgrading

You can choose to “schedule” a downgrade of your account by switching to a lower plan or by removing add-ons (on the same billing cycle).

Downgrades take effect at the start of your next billing cycle. No refunds are provided for downgrades, as they don’t go into effect until your remaining paid time is used up.

If you’re currently using more profiles or posts than the new plan allows, you’ll need to adjust your settings before confirming the change. Any existing posts, profiles, and settings will carry over when you change plans, you won’t lose any data.

đź“ť Note: If you see a drop in available features/functionality even though you’re not ad the end of your current billing cycle, please get in touch with our support team. 

How To Change Your Plan

  1. Access Billing Settings:
    • Click on the "Settings" gear icon (⚙️) and select "Subscription Management".
    • Select "Change Plan".
  2. Select a New Plan:
    • Choose your new plan (Solo, Business, Agency, or a Custom Plan).
    • If upgrading, you can adjust your limits and features directly.
    • If downgrading, you may need to remove profiles or adjust post volume if you exceed the new plan's limits.
  3. Review and Confirm:
    • Review your plan details and billing summary.
    • Confirm your payment method and any pro-rated adjustments.
  4. Complete the Change:
    • Click "Checkout" to apply the changes.

How To Switch Between Monthly And Annual Billing

You can switch between monthly and annual billing at any time during your trial or during the last 31 days of a paid billing cycle. 

The change will take effect immediately and the new billing cycle will begin right away. For existing paid subscriptions, any remaining time on your old billing cycle will be applied as a credit toward the new subscription.

How To Change Your Billing Cycle

  1. Access Billing Settings:
    • Click on the "Settings" gear icon (⚙️) and select "Subscription Management".
    • Select "Change Plan".
  2. Toggle Billing Frequency:
    • Switch between monthly and annual options.
    • Review any credit that will be applied to the new plan.
  3. Review and Confirm:
    • Check the updated billing date and payment details.
    • Confirm your selection.
  4. Complete the Change:
    • Click "Checkout" to apply the new billing cycle.

Addressing Incorrect Plan Purchases

If you’ve upgraded to the wrong plan during your trial, there’s no need to worry, you won’t be charged until the trial ends. You can simply go through checkout again and switch to the correct plan before your trial period is over.

If you've accidentally selected the wrong plan and have already been charged:

  1. Contact Customer Support:
    • Reach out to our Customer Success Team for assistance in correcting your plan selection.
  2. Immediate Correction:
    • Our team will guide you through adjusting your subscription to the correct plan.

Renewing Your Subscription

SmarterQueue subscriptions renew automatically based on your billing cycle (monthly or annual). Your payment method on file will be charged automatically on the renewal date.

If a Payment Fails:

  1. Notification: You'll receive an email informing you of the failed payment.
  2. Grace Period: A 14-day grace period is provided to resolve payment issues.
  3. Account Status: During the grace period, your account remains active. If payment isn't completed within this period, your subscription may be paused.

To Update Payment Information:

  1. Click the "Settings" gear icon (⚙️) in the top-right corner and select "Subscription Management".
  2. Click on "Change Payment Method" and enter your new payment details.