Change Your SmarterQueue Plan Or Billing Cycle

SmarterQueue offers flexibility to adjust your subscription as your social media needs evolve. Whether you're looking to upgrade, downgrade, switch billing cycles, correct a plan selection, or renew your subscription, here's how to manage these changes.

📌 In This Article

• How To Upgrade Or Downgrade Your Plan
• How To Switch Between Monthly And Annual Billing
• Addressing Incorrect Plan Purchases
• Renewing Your Subscription

How To Upgrade Or Downgrade Your Plan

You can change your plan at any time through your SmarterQueue dashboard, even during your trial period. Trial changes take effect immediately, so you can adjust your plan before committing.

Once you're on a paid plan, when and how the changes take effect depends on whether you're upgrading or downgrading.

Upgrading

You can upgrade your SmarterQueue subscription by switching to a higher plan or by increasing available limits with add-ons.

Depending on your plan, this may allow you to connect more social profiles, increase scheduling or publishing capacity, or expand other plan allowances right away.

Upgrades take effect immediately. You’ll be charged a prorated difference for the remainder of the billing period.

Downgrading

You can downgrade your SmarterQueue subscription by switching to a lower plan or by reducing add-ons.

All plan changes take effect immediately, including downgrades. This means that any features, limits, or allowances removed by the change will be reduced right away, even if you are partway through a paid billing cycle.

Because of this, we recommend waiting until close to your renewal date before downgrading, so you can continue using the features and allowances included in your current subscription for as long as possible.

If you’re currently using more profiles, posts, or other allowances than the updated subscription supports, you’ll need to make the required adjustments before confirming the change.

Any existing posts, profiles, and settings will carry over when you change plans, and you won’t lose your account data.

How To Change Your Plan

1. Click on the “Organization Settings” gear icon (⚙️) and select “Subscription Management.”
2. Select “Change Plan.”
3. Review the available plans and select the option that best fits your needs.
4. Adjust any available limits or add-ons as needed.
5. Review your updated plan details and billing summary.
6. Confirm your payment method and any prorated adjustments, if applicable.
7. Click “Checkout” to apply the changes.

How To Switch Between Monthly And Annual Billing

You can switch between monthly and annual billing at any time during your trial or during the last 31 days of a paid billing cycle. 

The change will take effect immediately, and the new billing cycle will begin right away. For existing paid subscriptions, any remaining time on your old billing cycle will be applied as a credit toward the new subscription.

How To Change Your Billing Cycle

1. Click on the “Organization Settings” gear icon (⚙️) and select “Subscription Management.”
2. Select “Change Plan.”
3. Switch between the monthly and annual billing options.
4. Review any credit that will be applied to the updated subscription.
5. Check the updated billing date and payment details.
6. Confirm your selection.
7. Click “Checkout” to apply the new billing cycle.

Addressing Incorrect Plan Purchases

If you’ve selected the wrong plan during your trial, there’s no need to worry, as you won’t be charged until the trial ends. You can simply go through checkout again and switch to the correct option before your trial period is over.

If you’ve accidentally selected the wrong plan and have already been charged, contact our Customer Support team for assistance in correcting your plan selection.

Renewing Your Subscription

SmarterQueue subscriptions renew automatically based on your billing cycle (monthly or annual). Your payment method on file will be charged automatically on the renewal date.

If a Payment Fails:

1. Notification: You'll receive an email informing you of the failed payment.
2. Grace Period: A 14-day grace period is provided to resolve payment issues.
3. Account Status: During the grace period, your account remains active. If payment isn't completed within this period, your subscription may be paused.

To Update Payment Information:

1. Click the “Organization Settings” gear icon (⚙️) in the top-right corner and select “Subscription Management.”
2. Click “Change Payment Method” and enter your new payment details