Instagram Error: API Permissions Errors

Note: If you're having trouble with an Instagram account while using natively, please contact Instagram directly via their Help Pages as Instagram settings are not something we at SmarterQueue can assist with. This also applies to Facebook support should you encounter issues with the connection between your Instagram Profile and Facebook Page.

Sometimes, you may receive a Facebook API Permissions Error when attempting to post to your Instagram Profile via SmarterQueue (as Instagram profiles need to be connecter to Facebook Pages and grant permissions via Facebook's API). 

Facebook/Instagram may show several different messages. Some could include the (#200) prefix - more on these errors here, but the main recommended course of action is the same:

TL;DR

Re-authorize your Facebook permissions to fix API permissions errors.

In This Article

Common API Permissions Error Messages

  • Capability or Permissions Issue
  • Missing or Revoked Permission
  • Insufficient API Permissions
  • Invalid Security Key
  • Permissions Required
  • No Permission to Publish the Video
  • Could Not Authenticate You
  • Application Permission Denied
  • Unsupported Request
  • Permission Error
  • Permissions error
  • Insufficient API Permissions

How To Resolve API Permissions Error Messages

These errors usually mean that the SmarterQueue web app has not been granted full permission to publish to your Instagram profile (either for the Instagram profile specifically, or the Facebook Pages that you connected to it).

We have written a guide for how to re-authorize your Facebook permissions so that you can grant the full permissions that we require.

Note: When reconnecting Facebook Pages/Groups, or Instagram Business/Creator profiles, make sure you grant full permissions, to avoid issues using SmarterQueue. We strongly recommend you grant permission to all of your Facebook Pages, Groups, and Instagram Business/Creator accounts when reconnecting every time, rather than granting granular permissions just for the one you are reconnecting. This will ensure you don't inadvertently remove permissions from other connected Pages/Groups/Profiles and that you avoid running into publishing errors that can come up due to one of the many permissions bugs in Facebook's API. It will also make it easier to add any of your other Pages, Groups, and Instagram Profiles to your SmarterQueue account in the future.

Two-Factor Authentication

If you continue encountering any of the API permissions errors even after granting the relevant permissions, be sure to check if  Two-Factor Authentication (2FA) is enabled on your Instagram Profile & Facebook Page.
Having 2FA enabled on one of the accounts while not on the other can also lead to the errors and failed posts. Ensure you have 2FA enabled on both   Instagram and   Facebook as they are directly linked and then try to publish the content again. 
If you are a SmarterQueue customer and are still encountering permission errors after following these steps, please   contact us with:
  1. Specific details about the Group/Page;
  2. Screenshots of your Facebook permissions settings.
This information will help us report the issue to Facebook to investigate! 

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